(REFURBISHED LAPTOPS /SMARTPHONES / TABLETS/SMARTWATCH/ TABLETS/ GAMING COSOLES))
Limited Warranty Period: The warranty period for refurbished smartphones, laptops, smartwatches, tablets, and gaming consoles is six (06) months, commencing from the invoice date issued by Lappyfy.
No Questions Asked Return Policy:
- E-store Orders: A 15-day refund/replacement is applicable from the date of delivery.
- POS Orders (Retail): A 30-day replacement policy is applicable from the invoice date (subject to store approval).
Accessories Warranty: Accessories (adapter, data/charging/power cord, and battery) provided with the product hold a three (3) months warranty from the invoice date.
Original Purchaser Eligibility: The limited warranty extends solely to the original (first) purchaser (consumer) of the product and is not assignable or transferable.
Warranty Services Requirement: Customers seeking warranty services must provide the original invoice with retailer name and date of purchase.
Warranty Claim Process: To avail of limited warranty coverage, consumers must register complaints through:
- Helpline: [Your Contact Number]
- WhatsApp: [Your WhatsApp Number]
- Email: support@lappyfy.com
- Visiting a nearby store
A pickup & drop service will be organized after verifying the issue, and a charge of INR 150/- shall be applicable per request.
IMEI/Serial Number Validation: Consumers must provide the IMEI number/serial number of the device to establish the validity of the warranty period.
Device Imaging Requirement: Consumers must share front, side, and back images of the device before packing for pickup and may be required to showcase issues through a video recording.
Return Reason Verification: The reason for raising a return should match the issue/grade mismatch in the device; otherwise, the return request will be canceled.
Seal Integrity Requirement: The seal inside the device should be intact. If found tampered with at the time of receiving the returned device, no resolution will be provided.
Limited Warranty Resolution: During the warranty period, Lappyfy may repair or replace the device. The replacement has a residual warranty period. Lappyfy reserves the right to repair, replace, or refund as per company policy.
Damage Reporting Timeframe: For devices with damage/physical condition issues, the customer must report the issue within 24 hours of delivery along with an unboxing video of the purchased device.
Replacement Parts Ownership: All replaced parts, boards, or equipment become the property of Lappyfy.
Return Packaging Requirement: Proper packaging is required to avoid physical damage during returns. Lappyfy reserves the right to deduct/recover money for improper packaging.
Subcontracting of Services: Lappyfy may subcontract warranty services without notice to the customer.
Agreement Completeness: This Agreement is the complete and exclusive agreement between Lappyfy and the Customer only.
Force Majeure Clause: Lappyfy shall not be liable for delays caused by factors beyond its control, such as acts of God, strikes, governmental actions, etc.
Governing Law and Jurisdiction: Any disputes shall be governed by the laws of India, and the courts of [Your Jurisdiction] shall have exclusive jurisdiction.
Cessation of Warranty: The warranty shall cease under the following conditions:
- Incorrect IMEI/Serial Number.
- IMEI/Serial Number tampering.
- Mishandling, misuse, improper storage, exposure to moisture/dampness, extreme temperatures, unauthorized modifications or repair, or any defects not resulting from normal wear and tear.
- Failure to report defects within the applicable warranty period.
- Usage with unauthorized accessories/software.
- Performance variations due to time, sustained usage, climatic conditions, or foreign particles.
- Loss of user data/settings during repairs or replacements.
- Non-covered charges will be billed to the consumer.
- Product information, specifications, and warranty terms are subject to change without prior notice.
- Limitation of liability applies in all circumstances, including contract or tort claims.
For Product & Service Support:
- Helpline Number: +918421019184
- WhatsApp Support: +918421019184
- Working Hours: Monday to Sunday – 09:00 AM to 08:00 PM
- Email Support: customercare@lappyfy.in
Maximum Liability: In case Lappyfy is unable to repair or replace the device due to unforeseen circumstances, the following depreciated amount may be refunded to the customer:
| Age of the Device (From Invoice Date) | Reimbursement % (of Invoice Value) |
|---|---|
| Up to 15 days | 100% |
| 16 – 30 days | 97% |
| 31 – 60 days | 95% |
| 61 – 90 days | 90% |
| 91 – 120 days | 85% |
| 121 – 150 days | 80% |
| 151 – 180 days | 75% |
| 181 – 210 days | 70% |
| 211 – 240 days | 65% |
| 241 – 270 days | 60% |
| 271 – 300 days | 55% |
| >300 days | 50% |
Resolution Timelines:
- Pickup: Within 2-3 working days of complaint (subject to warranty policy). Contact customer service for delays.
- Resolution through stores: Within 7 working days after physical handover of the device.
- Complete process (complaint initiation to dispatch): Within 15 working days from the complaint.
By using Lappyfy’s services, you agree to this Warranty Policy. Please read the terms carefully before proceeding.
