Privacy Policy – Lappyfy®

Effective Date: 01-04-2025

Website: www.lappyfy.in

Brand: Lappyfy®

Lappyfy® respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, purchase products, use our services (Buy • Sell • Rent • Repair • Replace), or interact with us online or offline.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide better services and ensure secure transactions.

A. Personal Information

We may collect:

1. Full Name
2. Phone Number
3. Email Address
4. Billing & Shipping Address
5. GST Details (if applicable)
6. Payment Information
7. Government ID (for rentals, if required)

B. Technical Information

When you visit our website, we may collect:

1. IP Address
2. Browser Type
3. Device Type
4. Operating System
5. Pages Visited
6. Time Spent on Website
7. Referral Source

C. Offline Data Collection

For offline store purchases or repair services, we may collect:

1. Contact details
2. Device information
3. Service history
4. Signed agreements (for rentals)

2. How We Use Your Information

Your information is used for legitimate business purposes, including:

1. Processing orders and payments
2. Delivering refurbished laptops across India
3. Providing warranty and repair services
4. Responding to inquiries and support requests
5. Improving website performance and user experience
6. Sending order updates and service notifications
7. Preventing fraud and unauthorized transactions
8. Complying with legal obligations

We do not sell or rent your personal data to third parties.

3. Payment Security

All online payments are processed through secure payment gateways. Lappyfy® does not store complete debit/credit card details on its servers.

We use reasonable security practices to protect customer data.

4. Cookies & Tracking Technologies

Our website may use cookies to:

1. Enhance browsing experience
2. Remember user preferences
3. Analyze website traffic
4. Improve SEO performance

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Data Sharing Policy

We may share limited information with:

1. Courier and logistics partners (for delivery)
2. Payment gateway providers
3. IT service providers
4. Legal authorities (if required by law)

All third parties are obligated to protect your information.

6. Data Retention

We retain personal data only as long as necessary for:

1. Order fulfillment
2. Warranty period
3. Legal compliance
4. Tax and accounting records

After this period, data may be securely deleted or anonymized.

7. Customer Rights

As a user, you have the right to:

1. Request access to your personal data
2. Correct inaccurate information
3. Request deletion (subject to legal requirements)
4. Withdraw consent for marketing communication

Requests can be sent to our official support email.

8. Data Protection & Security Measures

Lappyfy® implements:

1. Secure servers
2. Firewall protection
3. Limited employee data access
4. Encrypted communication where applicable

However, no online system is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party websites. Lappyfy® is not responsible for the privacy practices of external websites.

Users should review third-party privacy policies separately.

11. Rental & Repair Data Disclaimer

For laptop rental or repair services:

1. Customers are responsible for backing up their data.
2. Lappyfy® is not liable for data loss during repair or servicing.
3. Devices may be formatted during servicing if required.

12. Legal Compliance (India)

This Privacy Policy complies with applicable Indian laws, including:

1. Information Technology Act, 2000
2. IT (Reasonable Security Practices and Procedures) Rules

Any disputes shall fall under the jurisdiction of courts in [Insert City, State].

13. Changes to This Privacy Policy

Lappyfy® reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.

Continued use of the website indicates acceptance of updated terms.

14. Contact Us

For privacy-related concerns or data requests, contact:

Lappyfy®

Customer Support Team

Phone: 91 8421019184

Email: support@lappyfy.in

Address: 1st floor,Thakurwada 246, Sathe Marg, Dhantoli, Nagpur, Maharashtra 440012